Last Updated: 28/10/24

At Twists, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when interacting with our website and purchasing our products.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Payment details are processed securely by third-party payment processors and are not stored on our servers.
  • Browsing Data: Non-identifiable information such as IP address, device type, browser version, and browsing behavior to improve our site and services.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: Fulfill orders, provide customer service, and manage billing and shipping.
  • Communicate with You: Send order confirmations, product updates, promotional offers (with your consent), and respond to inquiries.
  • Improve Our Website: Analyze browsing patterns to enhance user experience and site functionality.

3. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except:

  • Service Providers: We may share information with trusted third-party vendors who assist in order processing, payments, shipping, and marketing.
  • Legal Compliance: If required by law, we may disclose information to comply with legal obligations.

4. Security of Your Information

We take security seriously and implement appropriate technical measures to protect your personal data. However, please note that no online data transmission or storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies to personalize your browsing experience, remember your preferences, and provide analytics on website usage. You may choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access: Request details of the personal data we hold about you.
  • Correction: Update or correct your personal information.
  • Deletion: Request the deletion of your data, subject to legal retention obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

7. Changes to Our Privacy Policy

We may update this policy periodically. We encourage you to review this page occasionally for the latest information on our privacy practices.

8. Contact Us

For questions or concerns regarding your privacy, please contact us at:

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