Refunds and Returns Policy

Last Updated: 28/10/24

At Twists, customer satisfaction is our priority. We strive to ensure that every product meets your expectations. However, if you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: Unused, undamaged, and in its original packaging.
  • Time Frame: Return requests must be made within 30 days of purchase.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable:

  • Sale Items: Products purchased on sale or clearance are final sale.
  • Customized Orders: Custom-sized products or bulk orders are not eligible for return.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed to the original payment method within 7-10 business days.

4. Exchanges

If you received a defective or damaged item, please contact us within 7 days of delivery. We will replace the item or offer an alternative solution based on availability.

5. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs, which are non-refundable unless the product is defective or incorrect.
  • Original Shipping Fees: Initial shipping fees are non-refundable.

6. How to Initiate a Return

To initiate a return, please contact our customer support at:

Our team will provide instructions and guide you through the process.

7. Questions?

If you have any questions or need assistance, feel free to reach out to us at info@twistspack.com or 1-833-789-4787. We’re here to help!

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